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ZEZE Privacy Policy
Updated: November 2020
Protecting your privacy
We take your privacy very seriously and this Privacy Policy set out what personal
information we collect, how we hold it, use it, and who we might share it with.
1. The kinds of personal information we collect and hold
The kinds of personal information we collect and hold may include:
• De-identified images
• Information such as Date of Birth, height, weight, Country, Ethnicity.
• Contact details and identification such as your name, email address, postal
address, phone number, and other similar contact data. We also may collect
other data about you such as work information, occupation.
• account credentials such as your username and passwords and similar
security information used for authentication and account access.
• Collect data about your device such as IP address, device identifiers, and data
about the network, operating system, or software you use to connect to our
products and services.
• Location data when you enable location-based features of our products, we
may collect location data. We may also collect location data derived from your
IP address.
• payment data if you make a purchase such as your name, banking and credit
card details.
Some information we collect might not be included in this list. It really depends on the
service or product we’re offering.
2. How we collect your personal information
The data we collect depends on the services and products that you use. We may
collect some data directly from you, such as when you create an account, or contact
us for support. We also collect “usage data” directly from you or through analytics
companies. Much of this data collection is done through the use of cookies (small text
files placed on your device), and does not identify individual customers but does
identify internet browser.
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To make advertising more relevant to you, we or our third-party advertising companies,
may collect and use information about visits to our sites and to other sites made using
your computer or device.
Where we do identify you (such as where you are logged into your online account),
we treat any use or disclosure in accordance with this policy.
We sometimes collect your information from other sources including from:
• public sources such as from information available on the internet; and
• organisations we list under “When do you disclose my personal information?”
(see below).
In some circumstances, if you don’t provide us with your personal information, we may
not be able to
• provide you with the product or service you want;
• personalise your experience with us;
• verify your identity or protect against fraud; or
• let you know about other products or services that you might be interested in.
If we ever need you to give us another person’s personal information (for example, if
you’d like to give someone access to your ZEZE services), we’ll need you to let that
person know. You can also tell them to contact us if they have any questions.
3. How we hold your information
We store your information in hard copy or electronic format and store it in storage
facilities that we own and operate ourselves, or that are owned and operated by trusted
third parties.
We use a combination of technical solutions, security controls and internal processes
to help us protect your information and our network.
We aim to keep your information only for as long as we need it e.g. for business
reasons for to comply with our legal and regulatory requirements, for reprocessing.
When we no longer need the information, we take reasonable steps to destroy or de-
identify it (if required).
4. How we use your personal information
We may use your personal information to:
• check your identity;
• provide you with the product or service you want;
• identify opportunities to help improve our products, services and technologies
and improve those products, services and technologies;
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• provide and administer our products and services.
• help us maintain and develop our business systems and infrastructure, and
• promote and market services to you (sometimes even after you leave us); and
• deliver targeted marketing, advertising and content from us and third parties on
our websites and third-party websites relevant to your interests.
5. When we disclose your personal information to third parties
In some circumstances, we might disclose your personal information to other
organisations. But we only ever do this when providing services to you, or as otherwise
explained in this policy. When we do this, we take all reasonable steps to keep your
information secure.
We also require our contracted service providers to comply with privacy and
confidentiality obligations to help protect your personal information. These service
providers may be based locally or overseas. They help us with tasks like:
• customer enquiries
• mailing
• billing and debt-recovery
• information technology
• data verification
• marketing, telemarketing and sales
• market research, and
• website analysis.
We may disclose your personal information to:
• your authorised representatives or advisers (when you ask us to)
• our related companies
• our professional advisers
• government, regulatory authorities and other organisations, as required or
authorised by law
• organisations who manage our business, corporate, risk and funding strategies
companies involved in a sale of our company or assets
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Sharing your information outside of Australia
Your personal information might be transferred outside of Australia as required to
provide you with the product or service you want.
7. How you can access your personal information
You can request a copy of the personal information that we hold about you by emailing
us at privacy@oas-health.com. There is no charge to submit a request, however we may
apply an administrative charge for providing access but we’ll always check with your
first. If we can’t give you access or can only give you access to certain information,
we’ll tell you why.
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8. How can you correct your personal information
We do everything we can to make sure the personal information we handle is correct,
complete and current. But if you do spot an error, you can let us know via the contact
at contact@oas-health.com
If the error relates to your account, you can also correct by logging into your account
9. How to make a privacy complaint
We take the protection of our customers’ privacy very seriously. If you believe your
privacy has been breached by us, have any questions or concerns about our Privacy
Policy, please email us at privacy@oas-health.com
We’ll aim to investigate and resolve your complaint within 30 days of receiving it. If we
need more time, we will notify you about the reasons for the delay and indicate a new
estimate time frame.
If you’re not satisfied with our response, you may lodge a formal complaint with the
10. Changes to our Privacy Policy
We may change this privacy policy from time to time. Any updated versions of this
privacy policy will be posted on our website. This privacy policy was last updated in
November 2020.
